TECHNICAL SUPPORT
THE TECHNICAL SUPPORT DEPARTMENT SUPPORTS CUSTOMERS
WITH AN ACTIVE MAINTENANCE CONTRACT
MONDAY TO FRIDAY, 9AM-5PM
ALL ACTIVE APPLICATION MAINTENANCE CONTRACTS
ENSURE THE SMOOTH OPERATION OF THE PROGRAMMES BY:
ACCESS TO THE LATEST VERSIONS & UPDATES
PROVIDING PHONE & ONLINE SUPPORT UP TO 20'
CHANGES ON THE GREEK TAX REGULATIONS (ONLY FOR VORTEX CM)
THE FOLLOWING IS NOT COVERED BY
MAINTENANCE CONTRACTS:
ON-SITE SUPPORT
UPGRADE TASKS, SETTINGS CHANGES, CONFIGURATION CHANGES
NEW INSTALLATIONS, NEW CUSTOMIZATIONS & NEW TRAINING
SUPPORT
BY PHONE
Our call centre operates daily Monday to Friday, from 9am to 5pm, and directs requests to the Technical Department
WEB PORTAL
By submitting a request through the customer portal at https://portal.vortexsuite.com/
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