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FEATURES VORTEX HT THAT MAKE IT UNIQUE

TICKETING MANAGEMENT

The customer submits a new request and receives an automatic email reply. The request creates a "ticket", a case, which is allocated to an operator for further arrangements.

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INTERDEPARTMENTAL CONNECTIVITY

Submitted request is evaluated and assigned by the system for further processing based on the relevant departmental processes.

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REQUESTS REDIRECTION

Each ticket can be directed to one or more departmens and operators. Each operator can redirect a ticket to the appropriate next operator for further processing. 

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SEAMLESS COMMUNICATION

Each request can create a chain of communications between operators of the organization, processed through the same unified environment.

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MONITORING OF PROCESSING REQUESTS

All information regarding a ticket is centrally stored, facilitating the online monitoring of the progress of the works towards the final resolving of the case.

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DETAILED REQUEST HISTORY

Under each customer there is a collection of all tickets along with their associated processing history, per status (pending vs completed).

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PRIORITIZATION OF REQUESTS

Ability to prioritize each ticket based on its criticality.

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AUTOMATIC REPLY TO CUSTOMERS

Confirmation to the customer that his request has been received with an automated email reply message.

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TECHNICAL SUPPORT 24/7

Continuous operation on a 24-hour basis of a system for receiving and coordinating requests.

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REPORTS + STATISTICS

Dynamic reports and statistics, favoring customer service orientation.

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QUALITY OF SERVICE EVALUATION

By resolving each ticket, the customer has the ability to rate the quality of the service provided.

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INTEGRATION (FSM/ CRM / PORTAL)

Ability to integrate with Vortex Suite modules, providing a holistic management

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Customer Reviews

1 Ivis Str., Metamorfosi Athens,
Greece, PO 144 52
T +30 210 29 16 001
GEMI No.: 696837030001 

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