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FSM INTERFACE
USER DASHBOARD CONFIGURATION

Customizable screen of all necessary information per user

COMPANY SCREEN

Overview of company's general information

SITE CREATION SCREEN

Site creation screen with a map location and details like operating hours, work-order history, contacts and notes

ASSET CREATION SCREEN

Asset creation screen with all technical attributes and details like the work-order history, images, contracts and measurements history.

SITE & ASSET INFORMATION SCREEN

Overview of mutiple company sites and assets, coloured based on the product category. 

WORK ORDER CREATION SCREEN

Dedicated screen facilitating the creation of work-order assigned to a technician based on skills, availability and location. Slot selection for the scheduling of a work-order along with warning pop-up for SLA limit violation. All parties can be notified via SMS or Email

DAY VIEW SCREEN

Table of technicians workorders for each slot of the day. Colour indicates the status of each work-order (pending, start-travel, check-in, check-out) along with a map view

TECHNICIAN ROUTE MAP

Technician's live location on the map along with the route followed

WORK ORDERS LIST

Detailed work-orders list with a coloured status. Multiple filtering or grouping 

TECHNICIAN SERVICE REPORT SCREEN

Detailed view of a work-order's information, like problem description, actions taken, task duration along with detailed timestamps and coordinates, spare parts used and services provided during the technician's visit, photographs and expense report.

SERVICE REPORT PDF

Technician PDF Service report along with print option or email delivery.

TECHNICIAN CALENDAR

Daily/weekly/monthly calendar per technician with a colour-coded status indication

STATISTICS & GRAPHS SCREEN & ΓΡΑΦΗΜΑΤΩΝ

Real-time dynamic reports and KPIs. 

STATISTICS & GRAPHS SCREEN

Real-time dynamic reports and KPIs. 

RESPONSE TIME STATUS

Colour-coded list of work-orders based on the SLA reached 

TECHNICIAN QUALITY ASSESSMENT

Report of technicians’ score and quality assessment chart

USER LOGIN SCREEN

Username and Password required to log-in 

WORK ORDER LIST

Work-order status
Distance from destination
Time remaining until completion of the Work-order

WORK ORDER DETAILS

Site in map view
Problem description
Type of work order

WORK ORDER ACTIONS

Check-in & Check-out
Access to site product list
Access to spare parts
Complete checklists

ASSET LIST

Add new asset
Add newtechnical attribute 
Add newmeasurement 

CUSTOMER SIGNATURE

Customer signature for the acceptance of technicians actions

WORK ORDER COMPLETION

Entry of technician actions
Customer signature
Selection of a new work order status

WEB PORTAL CUSTOMER LOGIN

Username and Password required to log-in 

SITE SELECTION SCREEN

Site selection for which a work order will be created

REQUEST CREATION SCREEN

Asset selection for which a request will be created along with the problem description

REQUEST HISTORY SCREEN

Request history list along with all necessary information for each request like the date, the service provided, the technician, time spent, the status etc. Option to export list to an Excel or PDF file as well as to provide rating for the technician quality of service

WORK ORDER DETAILS SCREEN

Check-in & check-out timestamps, technician checklist during the visit, actions and comments by the technician and photos taken during the work-order

SUB-CONTRACTORS WEB PORTAL LOGIN

Username and Password required to log-in

LIST OF ASSIGNED WORK ORDERS

List of assigned work-orders per suc-contractor pending acceptance. Detailed view of information such as work-order status, site, service to be provided, date, time and address. Display of work orders in map view.

WORK ORDER INFORMATION SCREEN PART 1

Work-order details like scheduled date & time of visit, actual check-in & check-out date & time, technician's checklist during the visit along with all required comments.

WORK ORDER INFORMATION SCREEN PART 2

Work-order completion screen. 

SUB-CONTRACTORS WORK ORDER CALENDAR

Calendar view featuring drag'n'drop option to modify work-order date

WORK ORDER CAPACITY LIMIT

Limit set on the number of work orders handled per selected time period

Customer Reviews

1 Ivis Str., Metamorfosi Athens,
Greece, PO 144 52
T +30 210 29 16 001
GEMI No.: 696837030001 

FM AWARDS7          mobile awards 2022 GOLD              


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