Display in one screen of all necessary information required by each user
CUSTOMER SCREEN
Display of customer tab
SITE CREATION SCREEN
Entry of customer sites in map view, contact information, operating hours, task history, contacts and notes
SITE PRODUCT ENTRY SCREEN
Product entry screen per site. Display of product task history, images, contracts, detailed characteristics and specifications
SITE & PRODUCT DISPLAY PER CUSTOMERN
Products & attributes assigned to each site, colour-coded by product category. Customer search based on the site and/or the product
WORK ORDER CREATION SCREEN
Creation of work order to be assigned to a technician. Display of customer data and product information. Selection of technician availability with a warning display when exceeding SLA limits, company operating hours, customer operating hours. Customer and technician notification option via SMS or Email
WORK ORDER DISPLAY SCREEN
Display of assigned appointments by technician and by date. Colour coding per appointment and site display in map view
TECHNICIAN ROUTE MAP
Display of current technician location and route followed
WORK ORDER & TASK LIST
Detailed task list with a colour-coded status for each customer, technician, product & service
TECHNICIAN VISIT FORM SCREEN
Display of the problem description and the steps taken to resolve it. Display of travel start time and task start and end time. Display of spare parts used and services provided during the technician's visit. Display of measurements, internal communications, photographs taken during the visit and expense report
DISPLAY & PRINTING OF THE TECHNICIAN VISIT FORM
Technician Visit Form print option and email delivery to customer. Display in PDF format of all tasks and arrangements for the visit
TECHNICIAN CALENDAR
Daily/weekly/monthly calendar per technician with a colour-coded status indication
STATISTICS & GRAPHS SCREEN & ΓΡΑΦΗΜΑΤΩΝ
Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year
STATISTICS & GRAPHS SCREEN
Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year
RESPONSE TIME STATUS
Colour-coded display of tasks above and beyond the SLA and detailed information on the Technical Department's response times
TECHNICIAN QUALITY ASSESSMENT
Display of technicians’ score and quality assessment chart
USER LOGIN SCREEN
Login with username and password for authentication
ASSIGNMENTS LIST
Work order status Distance from destination Time remaining until completion of the visit
WORK ORDER DETAILS
Site in map view Problem description Type of work order
WORK ORDER ACTIONS
Check-in & Check-out Access to site product list Access to spare parts Complete checklists
PRODUCT LIST
New product entry New attribute entry New measurement entry
CUSTOMER SIGNATURE
Customer signature for the acceptance of technicians actions
WORK ORDER COMPLETION
Entry of technician actions Customer signature Selection of a new work order status
WEB PORTAL CUSTOMER LOGIN
Username and Password required to enter the application
SITE SELECTION SCREEN
Selection of the site (branch) for which a work order will be created
TICKET CREATION SCREEN
Selection of the product for which a ticket will be created. Addition of text and problem description
TICKET HISTORY SCREEN
Display of ticket list with all the necessary information such as Site, Date, Service, Technician, Time Spent, Status. Option to export list to an Excel or PDF file and evaluation of the technician by the customer
WORK ORDER DETAILS SCREEN
Check-in & check-out times, technician checklist during the visit, actions-comments by the technician and photos taken during the appointment
EXTERNAL PARTNERS WEB PORTAL LOGIN
Username and Password required to enter the application
WORK ORDERS FOR IMPLEMENTATION SCREEN
Display of information such as work order status, customer, site, service to be provided, date, time and address. Display of work orders in map view, Manuals display and Save option. Work order accepted or rejected option
WORK ORDER INFORMATION SCREEN PART 1
Entry of date & time of scheduled visit, technician check-in & check-out date & time. Display of technician checklist for implementation during the visit. Activity description and technician comments field. Internal communication (technician-company) description field
WORK ORDER INFORMATION SCREEN PART 2
Job completion sign off by the customer. Save ‘Before and After repair’ images option. Addition/modification of site attributes and products
EXTERNAL PARTNER WORK ORDER CALENDAR
Display of work orders in calendar view including the option to change dates
WORK ORDER LIMIT SELECTION
Limit set by external partners on the number of work orders they can handle per selected time period
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