Display in one screen of all necessary information required by each user
Display of customer tab
Entry of customer sites in map view, contact information, operating hours, task history, contacts and notes
Product entry screen per site. Display of product task history, images, contracts, detailed characteristics and specifications
Products & attributes assigned to each site, colour-coded by product category. Customer search based on the site and/or the product
Creation of work order to be assigned to a technician. Display of customer data and product information. Selection of technician availability with a warning display when exceeding SLA limits, company operating hours, customer operating hours. Customer and technician notification option via SMS or Email
Display of assigned appointments by technician and by date. Colour coding per appointment and site display in map view
Display of current technician location and route followed
Detailed task list with a colour-coded status for each customer, technician, product & service
Display of the problem description and the steps taken to resolve it. Display of travel start time and task start and end time. Display of spare parts used and services provided during the technician's visit. Display of measurements, internal communications, photographs taken during the visit and expense report
Technician Visit Form print option and email delivery to customer. Display in PDF format of all tasks and arrangements for the visit
Daily/weekly/monthly calendar per technician with a colour-coded status indication
Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year
Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year
Colour-coded display of tasks above and beyond the SLA and detailed information on the Technical Department's response times
Display of technicians’ score and quality assessment chart
Login with username and password for authentication
Work order status
Distance from destination
Time remaining until completion of the visit
Site in map view
Problem description
Type of work order
Check-in & Check-out
Access to site product list
Access to spare parts
Complete checklists
New product entry
New attribute entry
New measurement entry
Customer signature for the acceptance of technicians actions
Entry of technician actions
Customer signature
Selection of a new work order status
Username and Password required to enter the application
Selection of the site (branch) for which a work order will be created
Selection of the product for which a ticket will be created. Addition of text and problem description
Display of ticket list with all the necessary information such as Site, Date, Service, Technician, Time Spent, Status. Option to export list to an Excel or PDF file and evaluation of the technician by the customer
Check-in & check-out times, technician checklist during the visit, actions-comments by the technician and photos taken during the appointment
Username and Password required to enter the application
Display of information such as work order status, customer, site, service to be provided, date, time and address. Display of work orders in map view, Manuals display and Save option. Work order accepted or rejected option
Entry of date & time of scheduled visit, technician check-in & check-out date & time. Display of technician checklist for implementation during the visit. Activity description and technician comments field. Internal communication (technician-company) description field
Job completion sign off by the customer. Save ‘Before and After repair’ images option. Addition/modification of site attributes and products
Display of work orders in calendar view including the option to change dates
Limit set by external partners on the number of work orders they can handle per selected time period
51 Kleonon Str, Athens, Greece, PO 111 42
T +30 210 29 16 001 | F +30 211 800 84 83
info@dataconsulting.gr
www.dataconsulting.gr
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