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FEATURES VORTEX FSM THAT MAKE IT UNIQUE

The Incoming Email Management module automatically categorizes and logs all customer emails received by the technical department. Each message is assigned to the appropriate customer file or task and tracked until resolution.

The system flags urgent or high-priority messages and ensures no inquiry is lost or overlooked. Attachments, correspondence, and responses are all archived and easily accessible.

This feature improves customer service, reduces manual workload, and enhances response times. It also creates a searchable history of client interactions, valuable for audits, disputes, or internal performance reviews.

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